Customer Service

Return Policy

Customers have 30 days from the date of invoice to decide if the titles they have purchased meet their needs. To return a title, please send it to:

Cengage Distribution Center - Location 04
10650 Toebben Drive
Independence, KY 41051

This address also is referenced at the bottom of the Packing List or Invoice.

Gale does not pay return shipping. Products should be returned undamaged and shipped via traceable means. Please include a copy of the packing list indicating quantity, title and invoice number.

Your return will be processed within 6 - 8 weeks. If you paid by Credit Card, you should expect to see a refund posted to your statement within 10-14 days of returning your package.

Unused credits expire 12 months from date of issue.