Customer Resource Center

Gale is more than just a world leader in e-research and educational publishing for libraries, schools and businesses. Best known for our accurate and authoritative reference content, as well as our intelligent organization of full-text articles, we also are dedicated professionals who take pride in providing extraordinary service and support to our customers.

The Customer Resource Center was created with a goal of establishing extraordinary customer service and is focused on helping you with your electronic products. We work in partnership with librarians and educators to maximize the power of your Gale electronic products. Our team is staffed with professionals who have years of experience working with electronic products in library, K12 and academic environments. We have built computer networks and websites, managed automated library systems and worked at the reference desk, in the classroom, even catalogued MARC records.

The CRC team offers after-sales services including renewal and product access, electronic search assistance, web portal development, collection development tools, training and technical resources, product documentation, online help and Webinars, content support and usage analysis.

Would you like to learn more about what the Customer Resource Center can do for you? Please call 1-800-877-4253 and ask to speak with your Client Relations Specialist today!

Helping you. It's all we do.

Technical Support (24/7)

Phone: 1-800-877-4253 Option 4
Fax: 248-699-8049
Email:Gale.TechnicalSupport@cengage.com

Outside U.S. and Canada:
Visit gale.cengage.com/world for a listing of sales offices and distributors.

Electronic Product Training & Support

To request training complete this form.

How to Increase Product Usage

Go here to learn how your colleagues increase usage for their electronic resources.
These tactics are a sure-fire way to increase your stats!

Electronic Search Assistance

If you have a question feel free to contact us.
Phone: 1-800-877-4253 Option 5
E-Mail: Gale.ContentQA@gale.com
(8 a.m. - 5 p.m., M-F, EST)

Request Forms

In order to customize your access, complete this form.
Please provide as much information as possible and submit the form online or fax it to 1-888-438-2077.

Electronic Product Usage Reports

Gale electronic product usage reports provide an accurate count of how products are used by patrons. The first practical library standard for gathering and reporting electronic resource usage data was defined by the International Coalition of Library Consortia (ICOLC). Formed in March 2002, COUNTER (Counting Online Usage of Networked Electronic Resources), an international initiative serving librarians, publishers and intermediaries developed standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way. Gale strives to stay compliant with each set of standards.

To request a product usage report, please complete this form.